As a healthcare provider, I always believed that if we delivered quality care, the billing side would take care of itself. But after months of battling claim denials, delayed payments, and endless resubmissions, I realized we needed help. That’s when we partnered with Webill Health, and the results were nothing short of transformational.
In just a few months, Webill Health helped us cut our denial rate, streamline our billing process, and significantly improve cash flow.
Here’s my story.
The Problem: Too Many Denials, Not Enough Time
Running a mid-sized outpatient clinic, we ICD-10 Coding Errors were juggling a high volume of patients while trying to manage complex billing requirements. Despite having an in-house billing team, we were constantly dealing with:
Claims returned for missing modifiers
Rejections due to documentation errors
Delays from improperly coded services
Hours of staff time spent appealing denials
We were spending more time fixing mistakes than getting paid for services we had already delivered. Our denial rate was around 15%, and reimbursements were taking 45+ days to come through. This wasn’t sustainable.
Finding Webill Health
After a referral from a fellow provider, I reached out to Webill Health, hoping they could offer a more efficient solution. What stood out immediately was their deep knowledge of medical billing, especially for outpatient care, physical therapy, and home health.
Their team didn’t just talk about reducing denials—they had a plan. They offered a full-service billing solution that included coding support, denial management, payer-specific edits, and even staff training.
What Webill Did Differently
1. Clean Claims the First Time
Webill Health took over our claim submissions and made sure every claim was audit-ready before submission. Their coding experts reviewed every service line, ensured the correct modifiers were used, and applied payer-specific rules we never even knew existed.
2. Payer-Specific Edits and Automation
Webill’s platform had custom edits tailored to our payers, helping us catch and fix potential issues before the claims went out. That alone prevented dozens of rejections we would have previously received.
3. Aggressive Denial Follow-Up
For claims that were denied, Webill acted fast. They appealed rejections quickly and backed them up with solid documentation. Unlike our previous process—where appeals sat in a queue for days—Webill had them resubmitted in 24–48 hours.
4. Documentation Coaching
Their team also worked with our clinicians to improve documentation quality, making sure our notes supported the services we billed. That proactive support helped prevent future denials and built long-term billing strength within our team.
The Results: Tangible, Trackable Improvements
Within the first three months, we saw major improvements:
Denial rate dropped to under 5%
Average payment turnaround reduced from 45+ days to just 21 days
More claims paid on first submission
Staff spent less time on billing issues and more time on patient care
Even our patients noticed—fewer billing errors meant fewer calls, less confusion, and a smoother experience all around.
Beyond Billing: A True Partner
What I love about Webill is that they’re not just a vendor—they’re a true partner. Their support team is responsive, knowledgeable, and proactive. They meet with us regularly to review performance metrics, offer insight, and recommend improvements.
Whether it’s a Medicare policy update or a private payer changing their guidelines, Webill keeps us ahead of the curve.
Final Thoughts
If you’re a provider or practice struggling with denials, delayed payments, or billing headaches, I highly recommend Webill Health.
They don’t just clean up your claims—they build a process that works. Thanks to Webill, we’re no longer stuck in a reactive cycle. Our billing is efficient, accurate, and profitable.
